Keeping it Professional: Respecting the Provider/Individual Relationship

Professionalism is the competence or skill expected of a professional. It involves the use of communication, knowledge, technical skills, emotions, values and reflection in daily practice that benefits the individual and community being served. Professional boundaries define where we go, what we should do and how close we get to people both physically and emotionally. In this training, we will discuss professionalism and professional boundaries. You will learn why boundaries are important, how to maintain professional relationships with individuals and review unprofessional behavior scenarios and discuss how the situations could have been handled better.

 

This course meets the requirements for 1 hour of credit towards the Ohio Department of Medicaid’s (ODM) required annual 6 hours of continuing education for Non-Agency Personal Care Aides (PCAs). Please provide the following information for access to the training. You will receive a certificate via email within 24 hours after completing the training. Please check your junk/spam box as sometimes these certificates are directed there.

If you do not receive your certificate within 24 hours, please reach out to PCG at 877-908-1746 or email us at ohiohcbs@pcgus.com.


Note: Once you fill out the verification form, you will receive a link to listen to the recorded training.

These training courses have been approved by the Ohio Department of Medicaid for credit towards Continuing Education requirements outlined in OAC 5160-46-04.