Professionalism is the competence or skill expected of a professional. It involves the use of communication, knowledge, technical skills, emotions, values and reflection in daily practice that benefits the individual and community being served. Professional boundaries define where we go, what we should do and how close we get to people both physically and emotionally. In this training, we will discuss professionalism and professional boundaries. You will learn why boundaries are important, how to maintain professional relationships with individuals and review unprofessional behavior scenarios and discuss how the situations could have been handled better.

This course meets the requirements for (1) hour of credit toward the Ohio Department of Medicaid’s (ODM) required 6 hours of continuing education for Non-Agency Personal Care Aides (PCAs). 

Note: Please plan to view the training immediately after registering. Once the viewing window closes, the recording cannot be reopened, and you will need to register for the training again.