Incident Investigations

If an incident occurs that may be detrimental to the care of an individual receiving waiver services, PCG may be asked to investigate this incident on behalf of the state.   Incidents may include neglect, abuse, exploitation, abandonment, theft, or other events that inhibit the health, welfare, or care of the individual.  During the investigation, PCG may need to speak with family, friends, providers, case managers, or others involved.  PCG may review documentation such as provider or case management notes, incident reports, provider billing records, doctor’s orders, All Services Plans, or any other documents needed to determine what happened, and how to prevent the incident from happening again.  It is PCG’s role to determine whether an incident occurred, and if it did, ensure that measures are taken to prevent such incidents from occurring in the future.  

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Contact Us

For more information about Public Consulting Group and how we can assist you in delivering or receiving Home and Community Based Waiver Services, please contact us at the following:

Ohio HCBS
155 East Broad Street 8th Floor Columbus, OH 43215
Phone: 877-908-1746
Fax: 614-386-1344
E-mail: ohiohcbs@pcgus.com